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And because of the high demand from the market, laptopmakers like?Asus Notebooks?make models that are affordable. Somecomputer companies designed models that suit best every market?s demographics. Thereare laptops and notebooks that are only made for certain computing need. Thereare those that are categorized for students Cheap Frank Ragnow Jersey , business people, videographer,etc. This is where the features and specs come in. Each category differs on thefeatures to fit according to the users? purpose of computing.?
A large international insurance company IT department Business Articles | January 31 Cheap Austin Bryant Jersey , 2005
PROBLEMThe workers in the information systems division were technically excellent but lacked in human behavioral skills. One employee in particular was exceptionally intelligent and knowledgeable but ...

PROBLEM
The workers in the information systems division were technically excellent but lacked in human behavioral skills. One employee in particular was exceptionally intelligent and knowledgeable but had a pessimistic, cautious and negative attitude.
One of the groups, the "Help Desk" was informally called the "Dis-service Desk" by the rest of the company.
The group?s mission was to assist all employees and affiliates of the company in resolving their systems needs. To do this Cheap Will Harris Jersey , customer service skills needed to be developed or improved.
SOLUTION
Management Resources Inc. (MRI):
Observed the operations of the different groups and their dealings with the customers
Customized its customer service program to address the specific needs of this technical group
The program included:
Customer Service Skills
Basics of Service Recovery
Systems Personnel Temperament Profile
Personal Change
Personal and business goals
Customer's "Bill of Rights"
The program was administered to all personnel
RESULTS
Results were visibly very fast:
Personnel who have attended the program show dramatic improvement in attitude and their dealings with the customer.
The satisfaction ratings from the customers have increased from 5.8 to 6.7 on a scale of 1 to 7 after doing one group.
The intelligent individual with the negative attitude (referred to above) has become the informal leader of the group, participating in inter-functional meetings, practicing team work and taking the initiative to teach others.
The Help Desk was recognized by the Vice President of the Information Systems division for their customer sensitivity and improved approval ratings.
A "Customer Bill of Rights" with 10 customer expectations was developed Cheap Jahlani Tavai Jersey , indicators implemented and it became the management guidelines and the objectives for the organization.
Customer satisfaction improved about 18%, as measured by feedback cards the customer prepares after their work is completed. . Cheap Jerseys Online Cheap Jerseys China Cheap Jerseys China Cheap MLB Jerseys Free Shipping Cheap NHL Jerseys From China Cheap NFL Jerseys From China Cheap Basketball Jerseys Cheap Football Jerseys Cheap NFL Football Jerseys Wholesale NFL Jerseys